FAQ

Frequently Asked Questions

How can I contact you?

The best way to get in touch with us is through the discord channel. (https://discord.gg/fu3bVQTGxG)

Do you offer a free trial?

We are in Private Registration mode currently so there are no free trials at this time. We would be more than happy to provide demo access upon request.

Can I cancel my subscription?

Our Private Registrations are invoiced annually. Your access will expire 12 months from activation if no renewal is made.

How do membership tiers work?

One user is designated as the 'Owner' of the study. All users invited by the Owner are designated as Clinics. All users invited by a Clinic are designated as Patients.

Who can see my data?

As an Owner, you may view all records made by Clinics and Patients who belong to your organization. As a Clinic, you may view your records as well as all records entered by Patients you have invited. As a Patient, you will only have access to records you have entered.

Who can edit my data?

A record may be edited or deleted ONLY by the user who created it.

How do you know what data to collect?

We work closely with a member of your team to identify the important data to track. We then create a custom form, database and all required charts and graphs. From there we connect it all together and you can begin inviting users and collecting data.

Who 'owns' the data entered in clinicGraph?

You own your data. We do not store your data outside of the custom database we create for you and the regularly scheduled backups. Upon completion of a study or trial you may request that the database be destroyed.

Do you offer discounts for non-profits?

Yes, we offer a 50% discount for non-profits. Please contact us to learn more.