Refund Policy

With clinicGraph, we sell subscriptions on an annual basis only. If you pay for a year of clinicGraph and then cancel before the year is up, we make sure you aren’t charged in the future. Your account will be accessible until your paid period ends. After that, your account will become inaccessible but your data will stay safe with us for 60 days. That gives you time to migrate to a new provider, export your data. After 60 days, we’ll permanently delete all data from the account except for your credentials, backup email address, and 2FA info. We keep this in case you’d like to reopen your account in the future. For more details, please read our Cancellation Policy.

Here are examples of refunds for clinicGraph we’d grant:

1. You decided clinicGraph wasn’t for you and stopped using it early on but forgot to cancel your account. Then you got the auto-renewal invoice. If you don’t need any extra time to migrate, let us know and we’ll refund that last payment.

2. You decide clinicGraph isn’t for you and you finish downloading your data and having your account open well ahead of the end of your paid period. Let us know and we’ll refund back a prorated amount for the remaining whole months.

3. If you were really not happy with clinicGraph, you can have your money back.

We’ll also consider giving credits for future billing cycles if something goes wrong on our side. For example, if we had extended downtime (multiple hours in a day, or multiple days in a month) or you emailed customer service and it took multiple days to get back to you, we’ll issue a partial credit to your account.