Taxes on Services

Where our products are taxable, we collect and remit consumption tax to governments at the local, state, and/or federal levels. If your billing address is in one of the following jurisdictions, you’ll see an additional line item on your invoice for sales tax or VAT. The subscription prices on our product websites are all exclusive of sales tax and VAT.

The tax rate and rules are determined by each jurisdiction and sometimes vary by whether you are using our products for business/commercial or personal purposes. As regulations change, we will update this list.

Jurisdictions we collect and remit taxes for:

Within the US

We collect sales tax from clinicGraph customers based in:

  1. Alaska (only certain jurisdictions charge sales tax)

  2. Arizona

  3. Chicago (Illinois)

  4. Connecticut

  5. District of Columbia

  6. Hawaii

  7. Iowa

  8. Kentucky

  9. Massachusetts

  10. New Mexico

  11. Ohio

  12. Pennsylvania

  13. Rhode Island

  14. South Carolina

  15. South Dakota

  16. Tennessee

  17. Texas

  18. Utah

  19. Washington

  20. West Virginia

Each US state has their own sales tax exemption rules. If your organization is tax-exempt, please share your state-specific tax exemption documentation with us. Because not all US federal exemptions are recognized by each state, an IRS tax exemption letter is not enough.

Within the EU

We collect VAT on any direct-to-consumer sales to EU-based customers. Most of our applications are business products but we may offer a consumer product. If you are a customer with a VAT identification number, let us know and we will apply a reverse charge for VAT to your invoice.

  1. Austria

  2. Belgium

  3. Bulgaria

  4. Croatia

  5. Cyprus

  6. Czechia

  7. Denmark

  8. Estonia

  9. Finland

  10. France

  11. Germany

  12. Greece

  13. Hungary

  14. Ireland

  15. Italy

  16. Latvia

  17. Lithuania

  18. Luxembourg

  19. Malta

  20. Netherlands

  21. Poland

  22. Portugal

  23. Romania

  24. Sweden

  25. Slovakia

  26. Slovenia

  27. Spain

Within the UK

We collect VAT on any direct-to-consumer sales to EU-based customers. Most of our applications are business products but we may offer a consumer product. If you are a customer with a VAT identification number, let us know and we will apply a reverse charge for VAT to your invoice.

Within Canada

We collect GST/HST (and PST where applicable) on sales to Canadian customers based in:

  1. Alberta

  2. British Columbia (+ PST)

  3. Manitoba

  4. New Brunswick

  5. Newfoundland and Labrador

  6. Northwest Territories

  7. Nova Scotia

  8. Nunavut

  9. Ontario

  10. Prince Edward Island

  11. Quebec

  12. Saskatchewan

  13. Yukon

We’re here to help

Please contact our Support team if you have trouble or if:

  1. you believe you’re being charged in error.

  2. your organization is tax exempt or has a VAT identification number. Alongside your tax exempt certification or VAT identification number, please include your account ID or domain when you email us. Your account information can typically be found in a URL when you are in the application